Help centre
Exchange & Returns
If you receive a wrong, defective or damaged product, we will exchange it for you.
When we offer an exchange
We offer an exchange only if the product you received is wrong, defective or damaged.
Request within 48 hours
Contact us within 48 hours of receiving your order. Please make sure to reach out within this time.
How to request an exchange
- Message us on WhatsApp at 0327 9889614 or email contact.originlook@gmail.com.
- Share your order number and order details.
- Send clear pictures or a video showing the issue.
Our team will review your request and guide you through the next steps.
Size and change of mind
Exchanges are only available for wrong, defective or damaged products. Please check the size details on the product page before ordering, or message us and we will help you choose your size.
Still have a question?
Message us on WhatsApp at 0327 9889614 or email contact.originlook@gmail.com.