Help centre
Frequently asked questions
Everything you need to know about ordering, delivery and exchanges.
Orders and delivery
How do I place an order?
Choose your style and size, add it to your cart and check out. You can also order on WhatsApp at 0327 9889614.
Do you offer cash on delivery?
Yes. You pay in cash when your order arrives.
Is delivery free?
Yes. Delivery is free across Pakistan.
How long does delivery take?
We deliver across Pakistan through PostEx. Delivery takes 3 to 5 working days after your order is confirmed.
Will my order be confirmed?
We confirm orders before they are dispatched. If you have a question about your confirmation, message us on WhatsApp.
How do I track my order?
Use our Track your order page to track on PostEx, or message us on WhatsApp for an update.
Exchanges and sizing
Do you offer exchanges?
Yes, for wrong, defective or damaged products.
How do I request an exchange?
Contact us within 48 hours of receiving your order on WhatsApp (0327 9889614) or email (contact.originlook@gmail.com). Share your order details with pictures or a video of the product.
Can I exchange if the size doesn't fit?
Exchanges are only offered for wrong, defective or damaged products, so please check the size chart before ordering. Not sure? Message us and we will help you choose.
How do I find my size?
Every product page has a size guide with that style's measurements. You can also read our size guide or ask us on WhatsApp.
How should I care for my co-ord?
Follow the care instructions on the product page. Our fabric and care guide has general tips.
Need help?
Message us on WhatsApp at 0327 9889614 or email contact.originlook@gmail.com.